Authentic8 Support

Major Release 

Release Date:  May 17, 2022


Major Features:

The system will automatically generate a temporary, one-time-use password for all new accounts at the time of account creation.  Administrators can access the temporary password in the Silo admin console to provide it to end users to complete their first-time login and set their user-created PIN.

Additional Notes:

Previously, administrators could provision accounts without a PIN set, with the user setting a PIN at first login after account creation. Now administrators will need to provide end users the temporary one-time-use password to login for the first time. For accounts that are configured to access the service via Single Sign On, this update will not impact their authentication workflow.

 
For more information, see the below support articles:

 
How to manually add/delete users
How to reset a PIN/password in Silo Admin Console
How to find a user’s temporary password


For more information or to contact support please visit http://support.authentic8.com.