Authentic8 Support

Getting Started 8

• Cloud Secure Storage
• How to Add and Delete Silo Accounts
• Minimum System Requirements for Silo
• Security Rules (Firewall) for Silo Connections
• Silo Network Connection Requirements

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Reference Guides 1

• Smart Card: CAC and PIV Support

Deployment Guides 6

• Silo for Safe Access — Enterprise Deployment
• Silo Windows Client — Enterprise Installation
• Server Certificate Validation (Certificate Pinning)
• Silo Client — Windows Registry Entries
• macOS Silo Client - Disable Auto-Update

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Policies 13

• Browser Settings — Ad Blocking Policy
• Browser Settings — Domain Filtering Policy
• Data Transfer — Copy and Paste Policy
• Data Transfer — File Upload/Download Policy
• Idle Timeout — Silo session has timed out

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Silo for Research 7

• Silo Nexus AI
• Create a Silo for Research (Toolbox) Launcher
• Silo for Research — Browser Persistence
• Silo Apps
• Egress Node Connection Types

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Tips and Tricks 4

• Bypass Chromium Warnings
• Managing 2-Factor Authentication (2FA)
• Managing User-Created Web Apps
• Silo Branding in Admin Console

FAQ 2

• Collector — Access to New Egress Location
• Having Trouble Signing In to Silo?

Network Connections 14

• Connection Error: Did not receive file manifest reply from server
• Connection Error: Failed to create SSL connection
• Connection Error: Your Silo session was interrupted
• Error - Failed to Connect to Server: launch.authentic8.com:443, Socket Failure
• Error - Secure Browser may not have Displayed Properly

View all 14

Productivity 15

• Cloud Secure Storage -- Document Access
• Cookie Persistence
• Expanded Language and Keyboard Support
• Import and Export Bookmarks
• Keyboard Differences — Installed Client versus Web Client

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Admin Console 6

• Admin Console — Log Download
• Export Silo Accounts List
• Managing Organization Structure
• Silo Admin Console: PIN Reset
• Silo Admin Console: Temporary Password

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SAML SSO 13

• SAML SSO Configuration
• Okta SAML SSO Cheat Sheet
• ADFS 4.0 with Authentic8 Silo Access Portal Cheat Sheet*
• SAML SSO Cheat Sheet — Cisco Duo
• OneLogin SA SSO Cheat Sheet

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User Provisioning 2

• Active Directory Sync Tool
• User Management API

Silo Logs 5

• Log Extract API Guideline
• Silo Logs Reference Guide
• Silo Technical Add-on for Splunk Enterprise
• Extracting and Decrypting Encrypted Silo Logs
• Log Encryption

Secure Web Gateway Integration 3

• [Legacy] Secure Web Gateway Integration Overview
• [Legacy] Secure Web Gateway Integration — Process Pages
• [Legacy] Secure Web Gateway Integration — End-User Guide

Silo File API 1

• File Management API

Errors 1

• Client Error: Authentic8 Client Display Has Stopped Working

Misc 1

• Silo Installed Client Log File Locations

Silo Client 3

• Connection Error: Silo Web Client Doesn't Launch
• Error: Wfreerdp.exe has stopped working
• Uninstall Silo macOS Client

Release Notes 79

• Silo June 2026 Release
• Silo April 2026 Release - Silo Nexus AI
• Silo April 2026 2nd Release
• Silo April 2026 Release
• Silo March 2026 Release

View all 79

Announcements 21

• UPCOMING MAINTENANCE - Database Updates
• Silo for Research Extensions -- Management Security Program
• Maintenance Window Dec. 14, 2022 1:00 AM EST to 1:30 AM EST
• UPCOMING MAINTENANCE - Security Updates
• Fall - September Support News

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Feature Releases 1

• Feature Information

Incident Reports 5

• ​2020-08-05 Connection Failure
• 2020-07-23 Unresponsive API Servers; High CPU Utilization
• 2020-07-24 Service Degradation for NYC Region
• 10-04-2019 ClamAV IR Report
• 2019-05-23/24 Silo SMS Delays

Compliance Information 1

• Authentic8_VPAT_2.5_Rev508

Security Advisories 8

• Authentic8 Security Advisory: Determination of Silo non-susceptibility to PAN-OS Authentication Portal RCE vulnerability (CVE-2026-0300)
• Authentic8 Security Advisory 20260413-1: Silo Windows Client Security Enhancements
• Authentic8 Security Advisory 20251212-1: React Server Components - No Impact to Authentic8
• Authentic8 Security Advisory 20251016-1: F5 BIG-IP Breach - No Impact to Authentic
• Authentic8 Security Advisory 20250903-1 – Salesloft Drift

View all 8